Hestio Product Subscription Plans
worX is available in several subscription plans. Pick the one that best suits your needs. If all you need is access to the technology then get started with a Developer plan. If you need professional support then one of the Business or Enterprise plans will better suit your requirements.
Developer
Recommended if you are experimenting or testing in AWS.
Technology Access
Online Documentation
Access to teamworX
Access to buildworX
Access to autoworX
Business
Minimum recommended tier if you have production workloads in AWS.
Technology Access
Online Documentation
Access to teamworX
Access to buildworX
Access to autoworX
Professional Support
Support via Email
Support via real-time chat (Slack)
SLA Support: 3 Days
Enterprise
Recommended if you have business and/or mission critical workloads in AWS.
Technology Access
Online Documentation
Access to teamworX
Access to buildworX
Access to autoworX
Professional Support
Support via Email
Support via real-time chat (Slack)
Support via phone/video (GMeet)
Priority bug fixes
Priority features*
SLA Support: 1 Day
SLA Priority bug fixes: 3 Days
SLA Priority features*: 5 Days
Compare plans
| Technology Access | Developer | Business | Enterprise |
|---|---|---|---|
| Online Documentation | |||
| Access to teamworX | |||
| Access to buildworX | |||
| Access to autoworX | |||
| Product roadmap influence | |||
| Professional Support | |||
| Helpdesk Access | |||
| Support via Priority Email | |||
| Support via real-time chat (Slack) | |||
| Support via phone/video (GMeet) | |||
| Prioritized bug fixes | |||
| Prioritized features* | |||
| SLA Support | 3 Biz days | 1 Biz days | |
| SLA Prioritized bug fixes | 3 Biz days | ||
| SLA Prioritized features* | 5 Biz days |
*Only applies to features that are:
- Small: that is, the feature can be built within some agreed-upon time frame, such as N business days.
- Generic: the feature must be useful to the majority of worX users.
Subscription Term
worX uses a Term SaaS subscription model. The subscription is an annual subscription, with a minimum of 1 year duration, which is billed annually in advance.
In the Term subscription model, the business or consumer executes an electronic or a paper contract agreeing to a subscription for a period of time. The subscription agreement may or may not include provisions for cancellation during the term. If included for other than cancellation due to non-performance or uncured material default, cancellation provisions in a term agreement typically include pre-defined recovery charges or penalties.
What is considered a user license?
Each user license will allow one human or machine user (bot, software) to access worX in addition to the existing BLOX and AWSH tools already available to the community as Open Source. For more details please see the EULA